Strategy

• Revenue*: €12.6 bn (+5% y/y)
• Adjusted EBIT: €2.96 bn 3X vs 2017 (+13% y/y)
• Net profit: €2.01 bn (+4.1% y/y)
• New dividend policy: payout from 65% to 70% (DPS 2024 equal to €1.08)
• Historical record for the share: €13.93 per share in December 2024 and €16.580 per share in March 2025
• Client Total Financial Assets: €590 bn (+€9.7 bn vs December 2023)
• >300 mln parcels shipped in 2024 (3x vs 2017 and +20% vs 2023)
• Record for Total Gross Inflows with €69 bn and historical record for Mutual Funds with €6 bn
• Life investment products net inflows: positive €1.5 bn in a challenging market environment
• Record Loans disbursed: €3.7 bn (+8% vs 2023)

* Expressed net of costs related to the purchase of raw materials, system charges and electricity and gas transport.

• Continued reduction of total tCO₂
• Green fleet renewal plan completed with around 28,400 low-emission vehicles of which around 6,100 are electric vehicles
• Energy savings through energy efficiency projects, with annual savings of around €32 million (-22% y/y)
• Approx. 150 buildings involved in the Smart Building project in 2024
• Establishment of Postego for long-term rental and to support green transition goals
• Letter of intent signed between Poste Italiane and Enilive (ENI Group) for the supply of biofuels (HVO and SAF) with the common objective of contributing to the decarbonisation of road and air transport
• Around 700,000 contracts (2X vs 2023) for green energy and gas offers
• Over 16 million eco-friendly payment cards
• Publication of Principal Adverse Impact (PAI) statement for Poste Vita and BancoPosta Fondi SGR for the 2nd year running

• 12,755 Post Offices and approximately 121 thousand employees (FTE) and zero post offices closed in small municipalities
• Polis project underway: 2,918 post offices and 81 coworking spaces completed; over 31,000 files processed on public administration services
• Omnichannel Strategy: >25 mln (+9% y/y) of daily interactions; approximately 49% of total interactions 2024 took place on digital channels
• App Poste Italiane: single access point for app operations to the Poste Group’s omnichannel platform achieves No. 1 ranking on Apple Store and Google Play among all apps on the market in the Finance category
• New business service model and logistical transformation underpin the new Strategic Plan
• July 2024: CCNL (National Collective Bargaining Agreement) renewed for the period 2024-2027 and Agreement with Trade Unions on the Reorganisation of the Group Logistics Network
• Approximately 6 mln hours of training provided in the year (42.8 mln in the period 2017-2024)
• 1,900 employees involved and retrained in the insourcing project
• PostePay’s “Pay and Withdraw” service, which allows small cash withdrawals at enabled Punto LIS tobacconists, is Product of the Year 2024 in the Smart Innovation Services category
• Corporate welfare: record with more than 41,000 sign-ups, +47.5% vs 2023

• Internal control system compliant with the Corporate Sustainability Reporting Directive (CSRD)
• Sustainable Procurement Certification Renewed
• Group-wide implementation of the sustainable procurement framework
• Development of a resilient digital ecosystem, in accordance with the Digital Operational Resilience Act
• Integrated anti-fraud platform that prevented around €25 million in fraud attempts
• ISO 37001 (prevention of corruption) and 37301 (compliance) certified management systems
• More than 30% joint conciliation files submitted by consumers and associations concerning complaints on postal and financial services handled via the new application developed on the Associations Portal
• Monitoring instances, meetings and contacts with local and central institutions through the Institutional Relations Portal
• July 2024: CCNL (National Collective Bargaining Agreement) renewed for the period 2024–2027
• Agreement with Trade Unions on the Reorganisation of the Group Logistics Network

The strategic objective of the Mail, Parcels and Distribution segment is to accelerate its transformation from a pure mail operator to a full logistics operator, ensuring the economic and environmental sustainability of its operations. Implementation of the strategy is based on streamlining of the distribution networks, consolidation of leadership in the B2C market and growth in the B2B and international segments through the introduction of specific offers and initiatives aimed at improving the customer experience. With this in mind, the strengthening of the contract logistics division to offer end-to-end solutions will continue. Through the implementation of these strategic guidelines, the segment aims to achieve a permanently stable operating profit over the term of the plan.

FINANCIAL TARGETS TO 2028

• Revenue: €3.9 billion, with an increase in revenue from the Parcels segment exceeding the decline in the Mail segment.
• Parcels segment: €2.0 billion.
• EBIT: €0.1 billion.

OPERATIONAL TARGETS TO 2028

• 369 million parcels in 2028.
• 30,000 pick-up/drop-off points by 2028 (>80 million parcels handled).
• Integrated logistics: 400k square metres of warehouses.

The Financial Services SBU pursues the goal of further evolving its service model to improve the coverage of customers and maximise their value, by combining the traditional physical model with the opportunities provided by technological innovation. The priorities of the Strategic Plan include growth in wealth management, thanks to the diversification of customer portfolios to optimise their risk-return profile, the integration of P&C policies within the advisory model and a renewed focus on loans, with particular emphasis on the salary-backed loan segment, also thanks to partnerships signed with leading operators in the sector. In addition, a commercial focus on the small business segment is expected.

FINANCIAL TARGETS TO 2028 

• Revenue: €5.5 billion.
• EBIT: €0.9 billion.

OPERATIONAL TARGETS TO 2028

• Client total financial assets: €624 billion, with increasing penetration of life products.
• Loans disbursed: €3.4 billion.

In Insurance Services, Poste Italiane aims to establish itself as an insurance operator capable of serving all customers’ investment and protection needs. The priorities of the Strategic Plan include strengthening the leading position in Life Investments & Pensions, continuing to offer clients safe and at the same time more profitable and capital-efficient products, with increasing integration of ESG principles into investment policies. Lastly, the Protection segment’s strategy envisages increasing profitability through the evolution of the modular offering and the integrated advisory model, while also capitalising on the recent acquisition of the Net Insurance Group to increase access channels to the insurance offer (physical networks and third-party digital/insurtech channels).

FINANCIAL TARGETS TO 2028

• Revenue: €1.9 billion.
• EBIT: €1.6 billion.
• Net profit: 2% CAGR in the period 2023-2028.
• Solvency Ratio: >200%.

OPERATIONAL TARGETS TO 2028

• Life Investments & Pension gross premiums: €22.0 billion.
• Protection gross premiums: €1.5 billion.

The Postepay Services area aims to establish itself as a complete and omnichannel platform for its customers, flanking the traditional business lines of payments and telecommunications with an offer dedicated to Energy, a market which the Company has entered by taking advantage of its liberalisation. The acquisition of LIS, from this perspective, helped to enrich the Group’s omnichannel strategy. The expansion of the product range, together with the ability to take advantage of physical, digital and third-party network channels, makes it possible to fully capitalise on cross-selling opportunities for customers, also through the integrated offer with other Group products, thereby increasing value for Poste Italiane as a whole.
Finally, the recent acquisition of TIM represents a strategic investment for the Group, with the aim of creating synergies between the companies and favouring the consolidation of the telecommunications market in Italy.

FINANCIAL TARGETS TO 2028

• Revenue: €2.2 billion.
• EBIT: €0.7 billion), with CAGR of 8%.

OPERATIONAL TARGETS TO 2028

• Expected Postepay Evolution portfolio of 10.8 million cards issued.
• Expected card transactions with a CAGR up 11%, to reach €4.6 billion.
• Customer base 2028 with 0.6 million Fibre and 2.5 million Energy customers.