The 2024 performance of the Strategic Business Unit shows growth in parcel and logistics and mail revenue compared to 2023, which is reflected in an increase of the adjusted operating profit, i.e. net of the share of extraordinary charges recognised in the year.
Results and KPIs
| MAIL, PARCELS & DISTRIBUTION (€m) | 2024 | 2023 | Changes | % |
|---|---|---|---|---|
| External revenue | 3,843 | 3,746 | +97 | +2.6% |
| Revenue from other sectors | 5,597 | 5,244 | +353 | +6.7% |
| Total revenue | 9,441 | 8,991 | +450 | +5.0% |
| Costs | 9,637 | 8,987 | +640 | +7.1% |
| Costs vs other sectors | 41 | 46 | +5 | +13.6% |
| Total costs | 9,678 | 9,033 | +645 | +7.1% |
| EBIT | (237) | (43) | (195) | n.s. |
| Adjusted EBIT* | 104 | (43) | +146 | n.s. |
| NET RESULT | (88) | (46) | (42) | -91.7% |
*For the reconciliation between EBIT and adjusted EBIT, please refer to the reconciliation table in paragraph 7.2 Other Information.
| OPERATING KPIs | 2024 | 2023 | Changes | % |
|---|---|---|---|---|
| Mail, Parcels and Distribution |
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|
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| Revenue/FTE (€m) | 80.5 | 76.4 | +4.0 | +5.3% |
| Deliverable parcels (incidence on total volume) | 39% | 35% | ||
| N. Pick-Up Drop-Off Points (PUDO)1 | 30,056 | 27,497 | +2,559 | +9.3% |
| of which: New Rete Punto Poste2 | 18,270 | 15,724 | +2,546 | +16.2% |
| Parcels collected and delivered on the Rete Punto Poste (m) | 24 | 19 | +5 | +24.7% |
| Distribution | ||||
| Number of customers (m) | 35.6 | 35.1 | +0.5 | +1.5% |
| Number of Post Offices | 12,755 | 12,755 | - | - |
| Rooms dedicated to consultancy | 8,130 | 7,907 | +223 | +2.8% |
| Postamat ATM network | 8,493 | 8,135 | +358 | +4.4% |
| ESG | ||||
| Green fleet (electric vehicles) | 6,141 | 5,822 | +319 | +5.5% |
| Charging points installed | 5,637 | 5,637 | - | - |
| No. buildings involved in Smart Building3 | 2,155 | 1,996 | +159 | +8.0% |
| Photovoltaic panels (no. of buildings) | 577 | 308 | +269 | +87.3% |
1 PUDO: include la rete Punto Poste e gli Uffici Postali con fermoposta.
2 Rete Punto Poste include Lockers , Tabaccai e altri Collect Points.
3 Gestione automatizzata e a distanza degli edifici per ottenere efficientamenti energetici.
Titolo: Ricavi da mercato
| (dati in milioni di euro) | 2023 | 2022 | Variazione | Variazione % |
| Corrispondenza | 2.070 | 2.066 | +0,2% | |
| Pacchi | 1.395 | 1.395 | +0,0% | |
| Altri | 281 | 190 | +47,9% | |
| Totale | 3.746 | 3.651 | +95 | +2,6% |
| (dati in milioni di euro) | 4Q 2023 | 4Q 2022 | Variazione | Variazione % |
| Corrispondenza | 551 | 556 | -1,0% | |
| Pacchi | 403 | 404 | -0,3% | |
| Altro | 38 | 43 | -11,6% | |
| Totale | 991 | 1.003 | -12 | -1,2% |
Leading logistics player with the aim of consolidating its presence in the parcels and express courier sector and growing in integrated logistics.
- Evolution of the logistics network
- B2X market leadership
- Growing in integrated logistics
| SEGMENT | OPERATING REVIEW |
|---|---|
| PARCELS/LOGISTICS | In February 2024, PosteGoFresh was launched, the refrigerated transport service for home delivery of fresh food products purchased on-line. PosteGoFresh, created by the newly established MLK Fresh, is the first service that guarantees the transport of food products at a controlled temperature along the entire supply chain and is already available in more than thirty cities, including Rome, Milan, Turin, Genoa, Verona, Bologna, Florence, Como, Varese, Cuneo, Aosta and Pescara. |
| As part of the logistical transformation and solutions to support the development of e-commerce presented at the Capital Markets Day 2024-2028 ”The Connecting Platform” in March 2024, a first pilot site for the Microfulfilment1 project was launched in June 2024, at the Naples Sorting Centre2: in 2024, more than 142,000 orders were completed, with a consignment service level of more than 99%3. The project aims to meet the growing demand for same-day and zero-emission delivery solutions through the construction of microfulfilment logistics platforms within the main hubs of the postal network, located close to large population centres4. The distinctive element of the project is the exclusive use of electric vehicles for deliveries, guaranteeing a 100% green service. A second warehouse has been operational at the Palermo site since February 2025 and the warehouse in Naples will be expanded later this year. | |
| As part of the objectives to support the Group’s green transition, the Green Index was developed during the year. This is a CO2 emission calculation indicator that allows the Group to monitor the emissions produced for each individual parcel delivered with the aim of reducing its carbon footprint. This indicator, used from February 2024, was certified in July 2024 by the Smart Freight Centre in July, in accordance with the Global Logistics Emissions Council Framework for Logistics Emissions Methodologies (GLEC Framework). | |
| Under the public-private partnership contract signed in June 2024, for the management and rationalisation of integrated healthcare logistics for the Azienda Sanitaria Provinciale (A.S.P.) of Cosenza, plans are in place for the construction of the centralised warehouse located in Rende (CS) and the management of macrologistics services (management and transport from the warehouse to the hospital and territorial units) and micrologistics services (distribution to the wards) for drugs, devices and office supplies for all the hospital and territorial units of the A.S.P. In December 2024, the convention with the A.S.P. of Cosenza was signed and the round-table work group to revise the operational scope of the concession was started. | |
| Within the framework of the strategic partnership signed between Poste Italiane and the DHL Group, the first 40 lockers were activated by Locker Italia (a joint venture for e-commerce set up by Poste Italiane and DHL) in 2024, mainly located on some sites of the Poste Italiane Group, on underground stations in Rome and in shopping centres throughout the country. With their extensive coverage and intuitive technology, lockers enhance the quality of services supporting e-commerce, offering maximum convenience and security to senders and consumers. | |
| As part of the initiatives to trial new technologies to support the development and decarbonisation of logistics services, the experimental project “Minor Islands Pilot Service” launched in July 2024 continued during the year, promoted by Poste Italiane and Leonardo and developed within the MoSt research and innovation programme5. This initiative involves the use of remotely supplied and piloted cargo drones that take off from Bagnoli (NA) and land with their cargo on the island of Procida. The trial, which also continued in the remainder of the year, involves the transfer of mail and parcels with a progressive increase in the volumes transported and aims to validate a new model of fast and flexible freight transport that reduces the environmental impact and guarantees operational continuity. | |
| During 2024, PostePlus6 was activated, the innovative free service that offers the possibility of personalising parcel delivery and on-line collection of the registered items enabled by the sender at the dispatch stage. | |
| OTHER | In 2024, Poste Italiane signed a partnership with the Fondazione Milano Cortina 2026 for the 2026 Winter Games as Premium Logistics Partner: through its subsidiary Poste Logistics, it will manage the transport and logistics of all goods, equipment and materials required for the event at the Olympic and Paralympic venues. |
1 The test covers both the city of Naples and part of the province, with the aim of verifying customer satisfaction, scalability of the model and manageable volumes. In the city of Naples orders can be placed until 1:30 p.m. with guaranteed delivery by 8 p.m. the same day, while in the provinces of Campania orders can be placed until 2:30 a.m. with guaranteed delivery the same day.
2The centre can accommodate up to 24,000 items, corresponding to approximately 15,000 types. The delivery fleet is completely green and employs 24 dedicated drivers, who work closely with a team of 15 staff covering morning and night shifts.
3 Orders delivered on time (within the day).
4 Orders placed before 12 noon are delivered by 8 p.m. the same day, thanks to a network of postmen operating in the afternoon. The merchant’s web platform locates the ordered item and assigns the order to the microfulfilment centre of Poste Italiane, where it is then picked, packed and finally delivered to the customer. The warehouses will store the goods of the shipping customers and manage the entire process from order receipt to preparation of the shipment and same-day delivery.
5 MoSt Programme - National Centre for Sustainable Mobility, funded by the Ministry of University and Research (MUR) with funds from the National Recovery and Resilience Plan.
6 The service provides several advanced features such as, customised shipment management, with the possibility of viewing in the dedicated dashboard and customising, according to one’s needs, shipments managed by Poste Italiane and sent by companies or e-commerce sites that allow customised delivery. In particular, customers, informed by notifications on the progress of incoming shipments, can change the date, address or delivery method to make the experience more convenient and tailor-made.