Polis Project
As part of the National Plan for Investments Complementary to the NRRP, the Group has continued to implement the Project "Polis – homes for digital citizenship services", a strategic project to support the social cohesion of the country that involves approximately 7,000 municipalities throughout the National Territory with a population of less than 15,000 inhabitants, in which the Post Office is transformed into a one-stop shop for public administration. The project also envisages the creation of 250 coworking spaces nationwide, 80 of them in municipalities with less than 15,000 inhabitants, and the implementation of numerous initiatives to support the country's energy transition. In the course of 2024, the ANPR registry certificate service was activated at Polis Post Office counters (from February 2024) and the passport application and renewal service (from March 2024). The Project will be completed by 2026.
With regard to Public Administration services, as at 31 December 2024, 7,347 passports had been issued at 2,052 Post Offices, 77% of which were requested by home delivery. In addition, 15,695 pension coupons and 3,915 Obis/M forms were issued at 6,928 Post Offices, as well as 6,411 other services, including 4,084 ANPR certificates from Totem. With regard to real estate initiatives, on the other hand, 102 recharging stations, 133 photovoltaic systems and 24 coworking spaces were active as at 31 December 2024, of which 13 in market areas and 11 in suburban areas.
For more details, reference is made to paragraph "4.5 Omni-channel approach and business segments" of the Report on Operations.