Engagement and change management initiatives
The Group has implemented several Change and Engagement programmes to accompany the most relevant business changes in the Private Market as well as in the area of Mail Communication and Logistics. For the former, "OFE with the F of the Future" was launched, a programme which, through a series of creative workshops and immersive experiences, aims to accompany the evolution of the Front End of Post Offices by supporting the Front End Operator (OFE) in acting out the new role, involving as well Managers and support figures. In the field of logistics, on the other hand, "Roads to Success" was created, the programme for the dissemination of a new way of working in the face of matrix organisational change. The route involves people in 3 implementation layers: Leadership teams, integration teams (middle management) and operational sites (professionals with key roles), to develop solutions that enable transformation by improving internal processes and communication.
At PostePay, "Play Day #1", an HR innovation engagement programme on how to work, innovate and act on shared themes and values was implemented to put into practice the "Play Day #1" strategy of "always working as if it were Day 1 of the Company". The focus of the project is to involve people in the realisation of a Programme for the execution of the Strategic Plan 2024-2028 "The Connecting Platform", which becomes an orderly system for collecting and systematising internal and external input on how to work and innovate.
To promote communication and contamination on business knowledge, Project Talks were organised, i.e. meetings in a hybrid format, aimed at presenting the main projects at BancoPosta related to the challenges of the 2024-2028 Strategic Plan. The aim is to foster the sharing of corporate strategies, promote dialogue and offer participants ample opportunities for interaction and discussion directly with project managers and top management, and create engagement and networking within functions. Plenary company conventions/meetings are also organised for the entire Group/Division to meet with top management and share vision, business objectives and strategy with the active involvement of staff. In addition, Town Halls are quarterly meetings broadcast via Teams Live Event, where top management meets with all employees to present business results, strategic projects, provide updates on the Group's performance, future initiatives and other topics relevant to the entire organisation. It is a time for open discussion, with a final Q&A area, designed to foster transparency, encourage dialogue and strengthen the sense of community within the Group.