Accessibility Project
In 2024, Poste Italiane adopted structured controls and processes for accessibility compliance, managing the activities necessary to ensure compliance with the requirements of the AgID Guidelines, in compliance with the regulatory provisions of Law no. 4 of 2004 and subsequent updates.
In particular, the Group set up a dashboard to monitor the accessibility status of digital channels, the assessments carried out and the accessibility declarations produced, also indicating the necessary adaptation actions and the related timelines. Through the same dashboard, it is also possible to obtain reporting on any reports received and feedback provided.
In addition, a series of action plans were defined to adapt and revise the Group's digital channels (apps and sites), which included the creation of the new Posteitaliane App, which replaced the Post Office App and will soon also replace the Bancoposta App and the Postepay App as well. In parallel, Poste Italiane strengthened its customer service channels, improving the chat channel and the use of chatbots with the aim of making them accessible to people with disabilities