Launch of new SCM area (Mobile Consultant Specialist)
In order to allow customers living in peripheral areas access to specialised advisory services on financial products, the new SCM area structure was launched with the introduction of a double specialist figure (SCM dynamic/personal) to improve the coverage of the most difficult-to-reach geographical areas. The improvement of territorial coverage is aimed at providing support on financial products at Post Offices that do not have the daily presence of a Financial Advisor.