Gas vulnerability protection service offer
Pursuant to Decree-Law no. 115 of 9 August 2022, PostePay provides the natural gas supply service to which vulnerable customers are entitled. The offer includes the application of economic and contractual conditions regulated by ARERA (Regulatory Authority for Energy, Networks and the Environment) and is proposed by law by every supplier on the free market. Customers are identified as vulnerable if they meet at least one of the conditions set out in Decree-Law no. 115 of 9 August 2022, converted by Law no. 142 of 21 September 2022, namely: being in economically disadvantaged conditions pursuant to Article 1, paragraph 75, of Law no. 124 of 4 August 2017; being among persons with disabilities pursuant to Article 3 of Law no. 104 of 5 February 1992; having their utilities located in emergency housing facilities following catastrophic events; being aged 75 years or over.