Associations Portal
The Poste Italiane Group continued with the implementation of the Associations Portal, accessible through the corporate website, to support meetings, projects and institutional partnerships with trade associations. In particular, the Portal has recently been enhanced with a new IT application, dedicated to the management of joint conciliation procedures submitted by consumers and associations, concerning complaints on postal and financial services. In the initial implementation period, more than 30% of the files were managed through the new digital application, replacing paper forms. Poste Italiane has planned new activities for the continuous implementation of the Portal to be completed each year.